Shipping policy
SHIPPING POLICY
SHIPPING
Shipping is available Australia-wide for all products purchased through our online store.
Shipping costs are automatically calculated at checkout based on your location.
All items are sent as standard road freight, any additional freight services are the customers responsibility.
Note:
- No deliveries to PO Boxes and Parcel Lockers.
DELIVERY TIMES
Items are normally dispatched within 1 to 2 business days. Items are shipped from Brisbane QLD and delivery times will vary depending on your location within Australia. Most deliveries are made in 2-7 business days but may be longer, particularly to Western Australia, Northern Territory and Tasmania.
Deliveries are generally made Monday to Friday, 9am to 4pm. We recommend you use an address where someone will be available to receive your delivery.
Unless otherwise agreed to by us, we will deliver your products to the address indicated on your order confirmation. If no-one is available to receive the delivery, the courier may leave a card requesting you to arrange a suitable time and date for delivery or collect from their distribution centre or the item will be left at your address.
Additional fees may apply for re-delivery of orders.
TRACKING ORDERS
Once your item has been dispatched, you will receive the tracking details by email. You can use these details to track your order online. If you do not receive this email, please contact us through the Support Centre so we can assist you further.
Note: Rival 4x4 Australia cannot be held liable for items not arriving within a certain time frame.
SHIPPING DAMAGE
While we take great pride in packing our products so that they are as safe as possible on their journey to you, unfortunately shipping damages do happen.
It is the customer’s responsibility to check the product packaging for any damage at the time of delivery. If any damage is visible on the packaging, please note this on the consignment note and take clear photos.
If the packaging damage is severe and it is clear that the product inside may be damaged, you have the right to refuse delivery and not sign for the package.
Please also inspect the product within 24 hours of delivery to confirm it is the correct item, in good condition, and that all parts are included. If you identify any damage, receive an incorrect item, or find missing parts, please contact us through the Support Centre and include the consignment note details and clear photos of the issue.
IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item, DO NOT OPEN IT. We will not accept any returns or provide refunds for items that have been opened, tampered with, or not in their original condition.
