Refund policy

Returns Policy

At Rival 4x4, we offer a 30-day return policy from the date of dispatch, allowing you to return products that meet our return criteria. Items must be in their original, unopened packaging and free from damage to qualify for a return.

Opened or altered packaging will not be accepted for return under any circumstances.

A return fee of 20% of the total order cost will apply to all returns. This fee will be deducted from your refund amount.

Refunds will only be processed once the returned item has been received and inspected to confirm that it is in the original, unused condition with undamaged packaging. The refund amount will reflect the original order cost minus the 20% return fee. We may refund by credit card or direct deposit, typically taking 5-10 business days to process. Please note that the refund will not include any shipping costs unless the return is due to an error by Rival 4x4.

If your return is accepted, you are responsible for returning the goods at your cost, using a tracked and insured courier service. Rival 4x4 is not responsible for lost or damaged items during transit.

Unwanted Items

If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund, minus any applicable bank or credit card fees. If the return is due to a Rival 4x4 error (e.g., incorrect or defective item), we will cover the return shipping costs.

Please contact us through the Support Centre with your order number and product details to initiate a return. Our team will review your request and provide instructions on how to return the item.

Refund Processing

Once we receive the returned item, it will be inspected within 3-5 business days. Refunds will be processed to the original payment method within 5-10 business days after the inspection. Please allow additional time for your bank to post the refund to your account. The estimated total processing time for refunds is 2-3 weeks from the date of receiving the returned item.

If more than 15 business days have passed since we confirmed your refund, please contact us through the Support Centre so we can assist you further.

Exceptions and Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or altered after delivery.

• Sale items or gift cards.

Exchanges

Exchanges are not processed directly. To obtain a different item, please return the original item as per the returns process and place a new order for the desired product. If the returned item is exchanged for a similar item, we will waive the 10% restocking fee.

We advise using a tracked courier service and purchasing insurance for your return shipment. Rival 4x4 is not responsible for lost or damaged items during transit.