WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is effective whilst the original purchaser owns the product. The warranty terminates when the original purchaser sells or transfers the product to another person. All Rival 4x4 Australia products being returned for warranty, must include a copy of the original invoice. Each Rival 4x4 manufactured product must be installed following the Rival 4x4 recommended installation procedures.

The warranty covers defects in material and/or workmanship for a two-year period from date of purchase. Subject to the limitations and exclusions described in this warranty, Rival 4x4 Australia remedies defects in materials or workmanship during the warranty period, by repairing or replacing, at its discretion, the defective component(s) without charge for parts or labour. In addition, Rival 4x4 Australia may elect, at its discretion, not to repair or replace a defective product but rather to issue a refund to the purchaser. No warranty is given for defects caused by normal wear and tear, aesthetic oxidation of surfaces, scratches, natural breakdown of coatings and materials over extended period of time and/or use, commercial use, accidents, unlawful vehicle operation, or modification of, or any types of repairs of, a Rival 4x4 manufactured product.

No warranty is given for defects resulting from conditions beyond Rival 4x4 Australia’s control, including, but not limited to: misuse, exposure to high concentrations of salt and PH levels, modification and/or failure to assemble, install or use of the product in accordance with Rival 4x4 Australis’s written instructions or guidelines included with the product or made available to the purchaser.

The Warranty Provided by Rival 4x4 Australia, is in addition to any other consumer law within Australia.

WARRANTY CLAIMS

In the event that a product is defective, please email admin@rival4x4.com.au with the following:

  • Your name and contact details
  • Original invoice/ receipt
  • Reason for the warranty claim
  • Product code/ name of Item returning for repair or replacement.
  • Supporting photos

 

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