WARRANTY

Understanding Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is effective whilst the original purchaser owns the product. The warranty terminates when the original purchaser sells or transfers the product to another person. All Rival 4x4 Australia products being returned for warranty, must include a copy of the original invoice. Each Rival 4x4 manufactured product must be installed following the Rival 4x4 recommended installation procedures.

The warranty covers defects in material and/or workmanship for a two-year period from date of purchase. Subject to the limitations and exclusions described in this warranty, Rival 4x4 Australia remedies defects in materials or workmanship during the warranty period, by repairing or replacing, at its discretion, the defective component(s) without charge for parts or labour. In addition, Rival 4x4 Australia may elect, at its discretion, not to repair or replace a defective product but rather to issue a refund to the purchaser. No warranty is given for defects caused by normal wear and tear, aesthetic oxidation of surfaces, scratches, natural breakdown of coatings and materials over extended period of time and/or use, commercial use, accidents, unlawful vehicle operation, or modification of, or any types of repairs of, a Rival 4x4 manufactured product.

No warranty is given for defects resulting from conditions beyond Rival 4x4 Australia’s control, including, but not limited to: misuse, exposure to high concentrations of salt and PH levels, modification and/or failure to assemble, install or use of the product in accordance with Rival 4x4 Australis’s written instructions or guidelines included with the product or made available to the purchaser.

The Warranty Provided by Rival 4x4 Australia, is in addition to any other consumer law within Australia.

WARRANTY CLAIMS

In the event that a product is defective, please email admin@rival4x4.com.au with the following:

• Your name and contact details
• Original invoice/ receipt
• Reason for the warranty claim
• Product code/ name of Item returning for repair or replacement.
• Supporting photos

What is a Warranty?

A warranty is a written guarantee that promises the quality and longevity of a product. It ensures that if the item fails or requires repairs due to manufacturer defects, the consumer can get it fixed or replaced at no extra cost. Warranties are crucial because they provide peace of mind when making a purchase, enabling customers to feel secure in their investment. However, not all warranties cover the same issues, so it is important to read the terms carefully.

Types of Warranties

There are mainly two types of warranties: express and implied. An express warranty is explicitly stated, either in writing or verbally, whereas an implied warranty automatically comes into play under consumer protection laws. For example, when you buy a new car, it comes with a manufacturer's warranty that outlines the coverage period. Similarly, most products usually have an implied warranty, assuring that they will function as promised. Understanding these types can help you make informed decisions.

The Importance of Warranties

Warranties are essential because they protect consumers from unexpected costs related to product failures. They can save you a significant amount of money, especially for high-value items like appliances or electronics. Additionally, a warranty demonstrates a company's confidence in its product. As a result, it's beneficial to choose products backed by reliable warranties because it can lead to overall satisfaction and a better purchasing experience.